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Strategy
Strategic Management
Strategy helps direct human behaviour Means, example Video Details ------------- P6B - Strategic Management Introduction to Strategic Management (New) #5. Understanding Business Environment and Competition
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Consider a company that has a strategy focused on customer service. This strategy will guide employees to prioritize customer satisfaction in their day-to-day work, from product development to customer service. It influences behavior by setting clear expectations for how employees should interact with customers, what values should guide those interactions, and what goals should be achieved to ensure customer satisfaction is prioritized.
