Video not playing

If videos are not playing try the steps below 1. Close all the apps 2.Android: Settings -> Applications -> 1FIN-> Storage -> Click on 'Clear Storage' and 'Clear Cache' 3. Restart device 4. Open 1FIN app and play the video If this also does not work please try the below troubleshooting steps, it usually works. Also, note that the downloaded videos if any will get deleted in the process. 1. Uninstall the app 2. Restart phone (Important step, clears a lot of issues) 3. Install app Also, check if there are any OS updates available. If this does not work, then please do the following 3 steps and share screenshots and videos with us by a reply email to the ID - support@indigolearn.com 1. visit speedtest.in and take a screenshot of your internet speed and share it with us 2. visit whatsmyip.com and take a screenshot of your IP and send it to us 3. take another phone and make a video recording (<20 MB) of the error you are facing on your phone/laptop and share the video recording with us Once you share the above 3 we shall connect you with our Tech Team

Sriram Somayajula

Admin

20-Dec-23 16:18