Videos are accessible through our Android app 1FIN and our website https://www.IndigoLearn.com. Our e-learning modules are streamed online. The videos can be played just like one would play videos on YouTube/Amazon Prime.
Do we need an internet connection to access the videos?
Yes, you need an internet connection to access the videos.
Can we download the videos and watch them offline?
Offline viewing is available on our app 1Fin. You can download the videos and play through our app (as you do in the case of Netflix/Amazon). You need an internet connection (less than 100kb) to authenticate the playback request.
In how many devices can I access once I purchase?
You can view the courses on two devices -
1. On our app 1Fin - Using a mobile or tablet
2. On browser - Using a laptop/computer
Do you have an APP and what are the features in the app?
We have an app - 1FIN and it is synced with the website and all features available on the website are available on the app. App has additional features like Forums, MCQs. The app can be downloaded by clicking https://www.bit.ly/IL1FIN
Do we need to download any software on a laptop/computer to access the courses?
No software needs to be downloaded on a PC / laptop to view our courses on a browser. You can log in to our website https://www.IndigoLearn.com on any browser (firefox and chrome preferred) and watch our courses. Please note that if you start watching our courses on a chrome browser, you have to continue watching only on the same browser on the same PC / laptop and cannot change either browser or PC.
In which all browsers will your classes play and which is the best browser to view your courses?
Our courses play on all popular browsers - we suggest that you use either Chrome or Mozilla Firefox browser.
If I facing an issue with my device (mobile phone/tab/laptop/desktop) & I wish to change it what is the process?
Send us an email to support@indigolearn.com and we shall respond to you with the process after understanding your issue
Do you have Pen drive / Google drive classes?
Currently, we do not offer any Pen Drive / Google Drive / SD card classes - all our classes are streamed online only.
How much bandwidth/data do the Videos Consume?
We have various quality settings available on our video player on the app as well as the website. At lowest quality, 1 hour of video consumes 150 Mb and at the highest quality setting 1 hour of video consumes 300 MB
Does two device policy mean 2 PCs or 2 Tabs or 2 Mobiles?
No. We allow access in one Browser playing device and one App playing device. It could be a combination of Mobile + Tab + PC + Laptop.
Can I share my ID with my friend?
No - That is prohibited. The system continuously monitors user access and if we come across any such instances, in line with our terms we shall block your ID and not refund your course fees.
How long will the access remain for any course I purchase on the app/website?
We provide access till the end of the exams of a particular course. E.g.: Nov attempt courses are valid till the end of Nov Exams.
Can I alternatively watch on App & Web and will the course watch history get updated?
Yes, you can watch on the app during your travel and on your PC / Laptop / Tab on a browser once you are at home or in the office - the entire progress is synced.
I need access to the office PC in the morning and the home PC in the evening. Can I access it in such a manner?
No that is not permitted. Only one browser in one PC / Tab / Desktop
How many times can I watch the videos?
You can watch an unlimited number of times as long as you are the only one watching it. The system tracks user access and If we get to know that you are sharing your PCs / IDs we shall block your account and also not refund your course fees.
Downloaded videos do not play without the Internet
You require an internet connection for the first 4-5 seconds after you click on the play button on the downloaded videos. As soon as the video starts playing, you can be fully offline and the videos will play. This 4-5 seconds of internet access is required for validation and will consume <100KB of Data. We are working to make the videos accessible fully offline, but it will take time and we shall update you as and when we have that feature ready.
Can I access downloaded videos post the course expiry?
No. Downloaded videos do not play after the course expiry.
Can I download videos on Laptop?
No
Payment
Do I need to pay all the money upfront?
Yes. All the money needs to be paid upfront. We have credit card-based EMI solutions (provided by banks/credit card issuers) and you can check them out on our payment page.
Are there no installment options?
No, we do not provide a no-cost EMI option.
What happens if my account is debited but the course is not activated?
Sometimes due to failure at your bank end or at the transaction processor end ( GPay / PhonePay/ UPI) or at our payment gateway end, the amount may be debited from your account but the course may not get activated. In such scenarios, we reconcile the amounts and activate the course. Usually, the transaction gets reconciled and money is either credited back to you or received by us within 5-7 days.
What are the various payment options available?
We offer payment through all Debit cards, Credit cards, Net banking, UPI, GPay, PhonePe, Amazon Pay, LazyPay.
Can I pay in cash or transfer directly to the Company Bank account or pay by Google pay / Phone Pe / Paytm?
We suggest that you do not transfer money in any such mode for your own safety. We are not responsible for any such transfers you make to people unknown to you.
Can I use international credit cards?
Yes, we allow the use of international cards on our payment gateway.
We are seeing your courses on other platforms also (both offline and online) - are they authorized to sell your courses?
We have listed our courses with some third parties. However, please do note that w.r.t any such purchase of course from a third party, only after we receive money from the third party, we shall activate your course. Also w.r.t payment failures etc you have to follow-up with such a third party only and not with us.
Where can I get a history of past transactions? Will invoices be available?
Transaction history is available for all your purchases. For courses purchased before August 10, 2020, and are deactivated on or before August 10, 2020, no transaction history is available. For all transactions on the web post-August 10, 2020 transaction history will be available on the app / web.
Refund
What is your refund process?
We have a No Refund policy. Fees paid once will not be refunded.
Discounts
Do we get any discounts?
We do run offers periodically and you may use any such offer codes to avail discounts. You can also reach out to us on our WhatsApp number 9640111110 to know about the latest offers.
What is iCash - how to earn it?
iCash is a reward point that we allot to the user. The iCash can be used to redeemed to make fresh purchases on the app/website. You can earn iCash by referring friends, making purchases, reviewing CA Firms, reviewing courses, and burning points. You can know more by visiting the iCash / Points page once you create a sign-in and login into your account.
What are the points and how are they different from iCash?
Points are earned when you respond to student queries on Forums or answer MCQs on the app. These points once accumulated can be burned and converted to iCash. The conversion ratio of points to iCash is completely random.
What is the validity of iCash / Points?
iCash is valid for 1 year, iCash earned via burning points is valid for 6 months. Points are also valid only for 6 months.
What is Refer & Earn Policy?
We would like you to refer your friends and in order to encourage referrals, we reward you with iCash for every friend who creates an account / installs our app, or makes a purchase from us. For every friend that you refer you get Rs.20 iCash and for the first purchase that they make you will earn Rs.200-500 iCash depending on the value of their purchase. They also get Rs.250 iCash when they login in with your referral ID. More details are available on our Refer & Earn page - https://www.indigolearn.com/icash
Content
Who are the Faculty and what is their background?
We engage with faculty who are teachers by passion and also possess the requisite qualifications and experience to teach their requisite subjects. You can check our faculties at - https://www.indigolearn.com/about-us
Can we directly interact with the Faculty?
At the moment no direct interaction is permitted. Faculty do respond to queries posted in forums.
Are your classes live/recorded?
We primarily have recorded classes, though we do conduct YouTube live classes periodically for resolving doubts / for the purpose of revision.
Do you conduct any live classes?
Other than YouTube live sessions, at the moment we do not conduct any live classes. If and when we do it, the same shall be clearly spelled out in the course description.
Do you have any physical classes / Zoom classes?
We are India's First e-eLearning player that is focused only on Finance & Accounting domains. We are fully online - we do not have any physical classes. We do not have any live zoom classes as of now - however we sometimes do YouTube live sessions to clear student doubts / for revising concepts - Such YT live dates are widely publicized on the app well before the date.
Is all content updated?
Yes, the content is updated. If some portions are not, we give a clear disclosure of the same on the course overview page along with a time frame for updation.
What all subjects/courses are currently available for purchase?
What are individual/chapter wise modules and when can I buy them?
These are topic-wise modules that we offer to students one month before exams. Students can enroll only those topics which they need to study, instead of buying a full course.
What all do I get when I buy a course from you?
You get video lectures with unlimited views, notes, thousands of MCQs, doubt resolutions facility, and 1 exam quality mock test.
Where can I find the notes?
Under the Free notes & Resources section
What about MCQs?
MCQs can be accessed on our app
Do you conduct Mock tests/exams?
Yes - as of now we conduct one mock test. This is fully online and more details can be obtained by visiting the Resources page in our app.
Can we enroll in mock tests only as a separate package?
No, we do not offer that at the moment. We may think about it in the future and will let you know as and when we launch it.
Is there a trial/free/Demo course?
Yes, we have several free videos that you can access once you create an account on our website or app. In addition, demo videos on several topics are available on our YouTube page.
What are the time durations of various courses?
These details are available on the respective course page.
Some of your courses appear of shorter duration than courses of other faculty on other websites?
Our videos are studio-recorded and are designed specifically for e-learning. Consequently, not only do we get a chance to teach in the simplest way possible, but we also edit a lot of unnecessary time that is usually present in classroom recorded videos.
Support
What is the best and fastest way to reach us?
For technical queries email us at support@indigolearn.com | For subject related doubts/queries please post in forums on our APP 1FIN | For sales-related queries send us a Whatsapp message at 9640111110
How do we clear doubts?
We resolve doubts over forums on our app. If we are unable to resolve through forums, we will get in touch with you either by email or as a last resort by a phone call.
What are Forums and how can I access them?
Forums are places where students can network, solve doubts and also seek subject-related information from us.
Can I post anything on Forums?
Irrelevant posts in or posting of fake news, or posts on matters that could incite religious passions or posts on anti-national matters/matters relating to pornography / cyber stalking, etc., will not only lead to your account being disabled but also could lead to prosecution under relevant provisions of the Indian laws.
Technology
What is the configuration of devices required - will videos play on all devices?
Videos will play on all devices. However, if playing on Mobile, the Android version should be >= 5.1, and the iOS version should be >= 11
Why are videos constantly buffering?
Sometimes videos buffer due to cache issues; please clear the cache and they should work.
My video Screen goes blank - How can I Resolve it?
Might be due to a cache issue, please clear the cache and it should work or try in a different browser.
How to resolve error 5110?
It is a generic network error (most likely the device was having internet connection issues while playing the video). Please restart the phone and see if it works. If you are trying to play an OFFLINE downloaded video, then the error 5110 comes if the downloaded files have been moved or deleted directly, for e.g. by using a file manager app, etc. Please delete the downloaded video, and either download again or stream directly, it will work.
How to resolve error 5161?
Error 5161 occurs when you are attempting to play, offline encrypted videos stored in your device that are deleted. You might have accidentaly deleted those files from your storage through a file manager or any such other app. Please upgrade to the latest version of app 1.20, delete the videos where you see 5161, stream directly, or download again.
How to resolve error 6101?
Please try below troubleshooting steps:
1. Settings -> Applications -> 1FIN-> Storage -> Click on 'Clear Storage' and 'Clear Cache'
2. Restart phone
3. Start the app
How to resolve error 6120?
Error 6120 is a temporary network error, should work on retry. Try playing the videos with stable internet connectivity and it should work seamlessly.
If you are still facing the issue, please send an email to support@indigolearn.com with the following details:
1. Screenshot of the error
2. Visit https://www.whatismyip.com/ in your phone browser and share a screenshot of it.
3. Are you facing this issue for all videos or some videos?
4. Has it started recently and you were able to access it earlier?
How to resolve error 6187?
This occurs when you try to play an offline video, whose keys have expired. The issue usually arises if you have downloaded the video before extending a course. Please delete the downloaded video and download it again or steam directly.
When I try to play the videos between 1.5x to 2.0x speed, it lags, what can be done to resolve this?
We have generally seen this issue on some devices. Our videos are all encrypted and DRM protected. Since the decryption takes a certain amount of CPU/RAM and + speed increase enhances that use, and some devices are not able to handle that well. Even youtube videos without encryption face this issue in some devices, and DRM encrypted face it somewhat more. Currently, there is nothing that can be done to resolve the issue on your laptop. Please continue watching at 1x speed or try checking on a different laptop.
How can I seek more features in video playing/course display etc?
Send us an email to support@indigolearn.com and we shall respond to you with the process after understanding your issue.
Piracy
What constitutes a violation of Intellectual Property (IP)?
Sharing of IDs, multiple people watching the courses, recording of courses, displaying of our courses publicly or privately, to people who have not purchased our constitute a violation of our IP. We take such violations very seriously and will pursue all legal options to the fullest extent possible to ensure our IP rights are protected at all times.