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In, features of CBS, what do they mean by, 1. Separate hierarchy for business and operations ?
Answers (1)
Business hierarchy includes roles such as relationship managers, sales and marketing teams, product managers, and business development executives. - More towards business generation. The operations hierarchy is primarily responsible for the day-to-day functioning of the bank and ensuring that transactions and processes are carried out efficiently and securely. It includes roles such as operations managers, compliance officers, risk managers, IT support staff, and back-office teams. Operations teams can focus on regulatory compliance and risk management, reducing the likelihood of non-compliance issues. Business teams can concentrate on delivering exceptional customer service and tailored financial solutions, while operations teams ensure the seamless execution of customer transactions. hence separate hierachy.