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Couldn't view the videos

Dear Team, Unable to see the videos ..I have bought Auditing and assurance... finished 45 % viewing... suddenly it's showing error.." An error occurred: 2021 Tap to retry... Kindly resolve this..


Ramya Devi

Ramya Devi

CA Inter

580

19-Jul-20 16:30

64

Answers (15)

Pls email support@indigolearn.com with screenshot and we shall get back at earliest


Sriram Somayajula

Sriram Somayajula

Admin

19-Jul-20 16:37

Hope u have updated the app as we have an updated version where we have a lot of playback issues


Sriram Somayajula

Sriram Somayajula

Admin

19-Jul-20 16:38

Sriram Somayajula Admin

Hope u have updated the app as we have an updated version where we have a lot of playback issues

How to update the app....I just did uninstall and install again....


Thread Starter

Ramya Devi

Ramya Devi

CA Inter

580

19-Jul-20 16:45

Ok that should get u latest version


Sriram Somayajula

Sriram Somayajula

Admin

19-Jul-20 16:46

Will ask tech team to revert


Sriram Somayajula

Sriram Somayajula

Admin

19-Jul-20 16:46

Sriram Somayajula Admin

Pls email support@indigolearn.com with screenshot and we shall get back at earliest

Got a reply like we have received ur query will resolve in 24 hours..... For this tech issues waiting one day is too long sir...can I get tech team number...


Thread Starter

Ramya Devi

Ramya Devi

CA Inter

580

19-Jul-20 16:49

Team... please make it fast.... already am running out of time.....


Thread Starter

Ramya Devi

Ramya Devi

CA Inter

580

19-Jul-20 18:24

Please try the below troubleshooting steps, it works at times. Also, note that the downloaded videos if any will get deleted in the process. 1. Uninstall app 2. Restart phone (Important step, clears a lot of issues) 3. Install app Also, check if there are any OS updates available. Let us know the outcome and we will guide further.


Sarat Velumuri

Sarat Velumuri

Admin

19-Jul-20 18:27

Still facing the issue....


Thread Starter

Ramya Devi

Ramya Devi

CA Inter

580

19-Jul-20 19:40

Thread Starter

Ramya Devi

Still facing the issue....

We have replied to your email which was sent to support, let us continue the discussion there.


Sarat Velumuri

Sarat Velumuri

Admin

19-Jul-20 19:46

Have changed the device now its opening..... think problem with the device which I used earlier..... thank you


Thread Starter

Ramya Devi

Ramya Devi

CA Inter

580

19-Jul-20 19:55

I guess error 2021 is just regarding the network problem


sashanka sashu

sashanka sashu

CA Inter

8K+

29-Jul-20 09:50

sashanka sashu

I guess error 2021 is just regarding the network problem

Error 2021 indicates that your device is not able to play premium content protected by DRM, it has usually been occurring in some Redmi Note 8 pro devices. To overcome this error, try below troubleshooting steps: 1. Uninstall the app 2. Reboot the device 3. Install any pending system updates. 4. Install the app


Sarat Velumuri

Sarat Velumuri

Admin

29-Jul-20 11:12

Sri Varshini

If I uninstall and install back will my downloaded videos get deleted

Yes, if you uninstall, then the downloaded videos will get deleted.


Sarat Velumuri

Sarat Velumuri

Admin

30-Jul-20 22:18

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